Vertex Disability Support
ABN: 26 780 068 584
Effective Date: [Insert Date]
Vertex Disability Support (“we”, “us”, “our”) is committed to protecting the privacy, dignity, and confidentiality of all participants, families, carers, employees, contractors, and stakeholders.
We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant requirements under the NDIS Quality and Safeguards Framework.
We may collect personal and sensitive information, including but not limited to:
Name, address, date of birth, and contact details
NDIS number and plan information
Health, disability, and support-related information
Support needs, goals, and risk information
Emergency contact and nominee or guardian details
Cultural, language, or communication needs
Feedback, complaints, and incident information
Employment-related information (for staff and contractors)
Sensitive information is collected only where necessary to provide safe, appropriate, and high-quality supports.
We collect personal information in a number of ways, including:
Directly from you, your nominee, guardian, or authorised representative
Through referrals, assessments, service agreements, and reviews
From the NDIA, support coordinators, plan managers, or health professionals (where authorised)
Via our website enquiry forms, phone calls, emails, or meetings
From government or regulatory agencies where permitted by law
We collect and use personal information to:
Deliver NDIS supports and services
Develop, implement, and review support plans
Ensure participant health, safety, and wellbeing
Meet legal, regulatory, and funding obligations
Communicate with participants, families, carers, and stakeholders
Manage incidents, complaints, and feedback
Improve service quality and outcomes
Manage employment and operational requirements
We may disclose personal information only when necessary and lawful, including to:
The National Disability Insurance Agency (NDIA)
The NDIS Quality and Safeguards Commission
Support coordinators, plan managers, and relevant service providers
Health professionals involved in your care
Emergency services where there is a serious risk to health or safety
Government or regulatory authorities as required by law
Vertex Disability Support does not sell, rent, or trade personal information.
Where required, we obtain consent before collecting or sharing personal or sensitive information.
You have the right to:
Be informed about how your information is used
Access your personal information
Request correction of inaccurate or incomplete information
Withdraw consent where lawful and practical
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure, including:
Secure electronic systems and password protection
Restricted access to authorised staff only
Secure storage of physical records
Confidentiality obligations for staff and contractors
Information is retained in accordance with legal, regulatory, and NDIS record-keeping requirements.
You may request access to, or correction of, your personal information by contacting us.
We will respond within a reasonable timeframe and may require identity verification before releasing information.
If you believe your privacy has been breached, you may make a complaint by contacting us directly.
We will investigate all privacy complaints promptly and fairly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Our website may collect limited information such as IP addresses or enquiry details to improve functionality and respond to enquiries. We do not knowingly collect personal information from children without appropriate consent.
This Privacy Policy may be updated from time to time to reflect changes in legislation or our services. The most current version will always be available on our website.
For privacy enquiries, access requests, or complaints, please contact:
Vertex Disability Support
ABN: 26 780 068 584
📍 Address: 14/211 Warrigal Rd, Hughesdale VIC 3166
📞 Phone: 1300 529 277
📧 Email: admin@vertexdisabilitysupport.com.au
