Vertex Disability Support
1300 529 277

Information for Participants

You Are at the Centre of Everything We Do

At Vertex Disability Support, you come first.

We are here to support you to live the life you choose, in a way that feels safe, respectful, and right for you.

You have the right to:

  • Be treated with dignity and respect

  • Make your own choices

  • Feel safe and supported

  • Be heard and understood

How We Support You

We support participants with a wide range of NDIS services, including:

  • Daily living support and personal care

  • Household tasks

  • Social and community participation

  • Supported Independent Living (SIL)

  • Short and Medium Term Accommodation (STA & MTA)

  • Specialist Disability Accommodation (SDA) support

  • High Intensity Daily Support

  • Positive Behaviour Support

  • Allied health supports (OT, Physiotherapy, Speech Therapy)

  • Support Coordination

Your supports are always based on your NDIS plan and your goals.

Choice and Control

You have choice and control over your supports.

This means:

  • You choose what supports you receive

  • You choose how and when supports are delivered

  • You can ask questions at any time

  • You can change supports if they are not working

We will always listen to you and respect your decisions.

Your Safety and Rights

Your safety and wellbeing are very important to us.

We are committed to:

  • Providing safe and high-quality supports

  • Protecting your privacy and personal information

  • Following the NDIS Code of Conduct

  • Treating you fairly and respectfully

  • Responding quickly if something is not right

You have the right to feel safe at all times.

Feedback, Complaints, and Concerns

Your feedback matters.

You can:

  • Share feedback at any time

  • Raise a concern if you are unhappy

  • Make a complaint without fear

  • Ask for help from an advocate if you wish

We take all feedback seriously and use it to improve our services.

How We Work With You

Our simple process:

  1. We listen to you
    We talk about your needs, goals, and preferences.

  2. We plan together
    Supports are planned in a way that suits your life.

  3. Support begins
    Our team provides support as agreed.

  4. We review regularly
    We check in to make sure supports are working for you.

You can ask for changes at any time.

Our Promise to You

We promise to:

  • Respect your rights and choices

  • Support your independence

  • Communicate clearly and honestly

  • Work in partnership with you

  • Deliver supports aligned with NDIS Practice Standards

You are not just a participant — you are a partner in your support.

Need Help or Have Questions?

If you have questions about your supports, your rights, or your NDIS plan, please contact us.

We are here to support you, guide you, and stand with you on your NDIS journey.