Vertex Disability Support is a registered NDIS service provider dedicated to supporting people with disability to live safe, meaningful, and independent lives within their community.
We believe support should be built on respect, dignity, and kindness, and that every person has the right to genuine choice and control over how their supports are delivered.
Our approach is person-centred and focused on understanding what matters most to you. We take the time to listen, communicate clearly, and ensure you feel informed and supported at every step.
We work closely with participants, families, carers, and support coordinators to deliver services that are personalised, reliable, and easy to understand, so you can feel confident and supported in your daily life.
At Vertex Disability Support, our goal is to create positive, trusting relationships and provide support that empowers you to live life on your own terms.
We support you with everyday personal tasks to help you live comfortably and safely. This may include showering, dressing, grooming, toileting, and meal preparation.
Support is provided with dignity, respect, and privacy at all times. Our goal is to help you maintain independence in your daily routine.
We assist with everyday household activities to keep your home clean and comfortable.
This may include cleaning, laundry, dishwashing, and general tidying. Support is tailored to your needs and preferences. We help you stay organised and comfortable in your living environment.
We support you to take part in social and community activities that matter to you. This may include outings, hobbies, appointments, or community programs.
Our support helps build confidence and social connections. You are encouraged to engage at your own pace and comfort level.
SIL provides ongoing support for people living in shared or individual homes.
Support focuses on daily living tasks, routines, and skill development. We work with you to build independence and stability at home. Support is delivered according to your approved NDIS plan.
We provide safe and suitable accommodation for short or temporary stays. STA supports short breaks, while MTA supports housing during transitions.
Accommodation includes a comfortable living environment and basic setup. Daily personal supports are provided separately if required.
We support participants living in Specialist Disability Accommodation homes.
Our team assists with daily activities according to your needs and goals. Support is tailored to the design and features of the SDA home. We work closely with SDA providers and support coordinators.
We provide specialised support for participants with complex care needs.
This may include continence care, complex health support, or mobility assistance. Our staff are trained to deliver support safely and professionally. Care is provided in line with your NDIS plan and clinical guidelines..
We support people who experience behaviours of concern. Support focuses on understanding behaviours and reducing distress. We follow approved Behaviour Support Plans where required. Our approach is respectful, person-centred, and evidence-based..
We connect you with allied health professionals such as Occupational Therapists, Physiotherapists, and Speech Pathologists. These supports help improve mobility, communication, and daily functioning. Services are delivered based on your goals and NDIS plan..
We help you understand and use your NDIS plan effectively. Support Coordinators connect you with the right services and providers. We assist with problem-solving, planning, and service management. Our goal is to help you feel confident and in control of your supports.
We take the time to understand your needs, preferences, and concerns, so your support is shaped around what matters most to you
You have the right to make decisions about your life and supports, and we respect your choices at every stage of your journey.
We work with you to set goals that are meaningful and achievable, and support you to build skills and confidence over time.
We move at a pace that feels comfortable and right for you, ensuring you feel supported without pressure or rush.
Our vision is a community where people with disability are valued, included, and supported to live the life they choose.
We strive for a future where:
People with disability are active decision-makers in their own lives
Supports promote independence, inclusion, and participation
Services are accessible, culturally responsive, and respectful
Risks are managed responsibly while enabling personal growth
Continuous improvement ensures better outcomes and experiences
We believe that everyone has the right to safe supports, meaningful opportunities, and a life with dignity and respect.
Our mission is to deliver safe, high-quality, and person-centred supports that uphold the rights, dignity, and wellbeing of people with disability.
We are committed to:
Respecting individual choice and control
Supporting participants to pursue their personal goals and aspirations
Providing supports that are safe, ethical, and responsive
Communicating clearly and acting with honesty and integrity
Working in partnership with participants, families, carers, and other providers
All our services are delivered in line with the NDIS Practice Standards, focusing on quality, safety, and positive outcomes
We are committed to:
Supporting independence and confidence
Helping participants reach their goals
Providing flexible and reliable support
Creating safe and inclusive environments
Continuously improving our services
Your success and wellbeing matter to us.
Our values guide everything we do:
Respect – You are always treated with dignity
Choice – You stay in control of your supports
Safety – Your wellbeing comes first
Honesty – Clear and open communication
Inclusion – Everyone belongs
We aim to build trusting and long-term relationships with the people we support.
Our team includes trained and compassionate support workers and professionals who:
Are experienced in disability support
Follow NDIS Practice Standards
Respect privacy and confidentiality
Communicate clearly and kindly
Work together to provide consistent support
We carefully match our staff to participants to ensure the right fit.
